Terms and Conditions

Terms of use of the vehicle rental service provided by

CITY COMFORT CO., LTD.

  1. General provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of CITY COMFORT CO., LTD. (46/26 Village 7, Chalong District, Muang District Phuket 83130) (hereinafter referred to as CITY COMFORT) to the user (hereinafter referred to as the User) - to use the vehicle rental service - cars and motorbikes (hereinafter referred to as the "Service", "Vehicle") to the extent , which corresponds to the level of access of the User in the Service at the time of using the site https://thaiautorent.com (hereinafter referred to as the Site).

1.2. The User's use of the Service is governed by these Terms, as well as the documents of CITY COMFORT CO., LTD.:

  • the Vehicle Lease Agreement (hereinafter referred to as the Lease Agreement), as well as additional agreements to the Agreement.

1.3. Starting to use the Service / its individual functions, the User is considered to have accepted these Terms, as well as the terms of the Regulatory Documents, and in case of registration of the User in the Service, the Lease Agreement and / or additional agreements to the Agreement in full, without any reservations and exceptions.

If the User does not agree with any of the provisions of the Terms and/or Regulations, the Lease Agreement and/or additional agreements to the Agreement, the User is not entitled to use the Service.

1.4. CITY COMFORT has the right to change the provisions of these Terms and Regulations at any time without notifying the User. The current version of these Terms is posted at: https://thaiautorent.com/terms-and-conditions. The risk of non-familiarization with the new version of the Terms, Regulatory Documents is borne by the User, continued use of the Service after the change of the Terms, Regulatory Documents is considered acceptance of their new version.

1.5. In the event that CITY COMFORT has made any changes to these Terms, in the manner provided for in clause 1.4. of these Terms, with which the User does not agree, he is obliged to stop using the Service.

1.6. The Service is offered to the User in an amount that corresponds to the User's access level in the Service at the time of use. All currently existing functions of the Service, as well as any development of them and / or addition of new ones, are subject to these Terms.

1.7. CITY COMFORT has the right to change the functionality of the Service at any time without notifying the User.

1.8. The Service is provided to the User for personal non-commercial use in an amount that corresponds to the User's access level in the Service at the time of use.

  1. Registration in the Service. Provision of information

2.1. In order to provide access to the Service, the User must register on the Site using the User's account, indicating his e-mail address, phone number, and other data provided for during registration.

2.2. Transfer or disclosure by the User of his registration data to third parties is prohibited. If there are suspicions that a third party has taken over or uses the data, the User is obliged to immediately inform the support service of the Service This email address is being protected from spambots. You need JavaScript enabled to view it. At the same time, all actions within or using the Service under the User's account are considered to be performed by the User, except for cases when the User, in the manner provided for in this paragraph, notified the Service support service about unauthorized access to the Service using the User's account and / or about any violation (suspicion of violation) of the confidentiality of their means of access to the account.

2.3. In order to provide access to the Service, the User indicates his mobile phone number. A code may be sent to the specified mobile phone number, which the User must enter in order to verify the User.

2.4. At the request of the Service, the User provides the following documents and information about himself, including his personal data:

  • a photo of a driver's license (both sides) valid on the territory of the Kingdom of Thailand, and the category of admission to drive the selected vehicle;
  • passport photo (page with photo and visa details);
  • registration (temporary, permanent) on the territory of the Kingdom of Thailand;
  • photo of the User with a passport;

2.5. The necessary information and documents are provided by the User in the manner and format provided by the Service. The composition and completeness of the necessary information and documents may be changed by the decision of CITY COMFORT. The list of required information and documents specified in clause 2.4. above may differ from the necessary information and documents requested on the Site.

2.6. The documents and information specified in clause 2.4 are sent for verification, as a result of which a response is sent to the User with information about granting access to the full functionality of the Service (registration in the Service) or about the impossibility of providing access to the full functionality of the Service (refusal to register in the Service).

2.7. The user gives CITY COMFORT CO., LTD. (46/26 Village 7, Chalong District, Muang District Phuket 83130) (hereinafter referred to as CITY COMFORT) consent to the processing of personal information (including personal data) of the User, for the purpose of providing services to the User within the Service and providing the User with services to inform about the Service, about the conditions of registration in the Service, organization of the process of consideration of the User's application, informing about the results of such consideration, as well as providing CITY COMFORT To the User of the vehicle, as well as other services provided for by the Lease Agreement and / or additional agreements to the Agreement. When the User uses the Service, the User's personal information is transferred to CITY COMFORT for processing on the terms and for the purposes specified in the Privacy Policy, available for review at: https://thaiautorent.com/privacy-policy.

The User hereby consents to the recording of telephone conversations with the support service and other representatives of CITY COMFORT.

2.8. The User agrees to CITY COMFORT and CITY COMFORT partners to check any information provided by the User when registering with the Service and filling out an application by the User through the databases available to CITY COMFORT in order to verify the information provided by the User and assess the possibility of providing the User with the Service.

2.9. Consent to the processing of the User's data is valid for the period necessary to provide the Service.

2.10. CITY COMFORT reserves the right, at its sole discretion, to deny the User access to the Service or restrict the User's access to the Service (or to certain functions of the Service, if technologically possible) using his account or completely block the User's account, including, but without limitation, upon detection of incompleteness of the information provided by the User or inaccurate information provided by the User, repeated violation of these Terms, the terms of the Lease Agreement and / or additional agreements to the Agreement, or apply other measures to the User in order to comply with the requirements of the law or the rights and legitimate interests of third parties .

  1. Use of the Service. Separate functions of the Service

3.1. The Service offers the User a free opportunity to get acquainted with information about the Service, including data on the availability of vehicles available for rent, places of receipt and return of vehicles, restrictions associated with the use of vehicles, the conditions for registering the User in the Service, the rules and conditions for using the Service, as well as the ability to use the Service to the extent that corresponds to the level of access of the User in the Service at the time of using the Site, as well as to perform other actions provided for by the Terms of Use of the Service if the User has an appropriate level of access to such services. The registered User is given the opportunity to book a vehicle (hereinafter referred to as the Vehicle) through the Site with the confirmation option,

3.2. Upon receipt of the booked Vehicle, the User inspects the Vehicle for damage and, in case of detection of damage not recorded in the annex to the Transfer and Acceptance Certificate, informs the Service representative about them in order to fix these damages in the Transfer and Acceptance Certificate.

3.3. The user checks against the presence of documents in the vehicle (certificate of registration of the vehicle, insurance policy) and other objects. In the absence of any of the specified documents or objects, the User informs the manager about this at the time of receipt of the Vehicle.

3.4. Upon completion of the rental of the Vehicle, the User transfers the Vehicle to the Service manager, according to the acceptance certificate.

3.5. To obtain detailed information about the Service, the User can either contact the Service support service, or, using the functionality of the Service, provide their contact details, by which the Service support service can independently contact the User and provide him with such information.

3.6. By using the Service, the User agrees to receive advertising and informational messages. The User has the right to refuse to receive advertising messages by using the corresponding functionality of the Service or by following the instructions specified in the received advertising message.

3.7. Depending on the User's region, if the User does not have access to the Internet, he may contact the Service's support service for assistance in using the Service. In this case, the Service support specialist acts on behalf of and on behalf of the User, the rights and obligations under these Terms arise directly from the User. The Service informs about the availability of such an opportunity on the website https://thaiautorent.com indicating the corresponding phone number of the support service.

3.8. Using the Service, the User confirms that he has been warned and agrees that the Service is provided to the User to the extent that corresponds to the User's access level in the Service at the time of using the Site, CITY COMFORT has the right to make any changes to the structure and algorithms of the Service, suspend its operation or the performance of its functions, change or terminate the performance of the functions of the Service without prior notice to the User and without the latter expressing consent to this.

3.9. In cases of using the Service as part of the provision of technical and other services for the maintenance of the Vehicle under an agreement, the User confirms that he has been warned and agrees that he is provided with access only to the extent necessary for the purposes of the execution of the relevant agreement on the provision of technical and other services.

3.10. In the event that a person who has entered into a separate agreement for the provision of the Service has indicated the User's phone number in his personal account, provided to him on the basis of such a separate agreement, as a corporate user, the use of the Service is carried out by the User on the terms determined between the specified person and the User.

  1. Payment details

4.1. The Service is provided to the User free of charge. Vehicle rental services are provided in accordance with the terms of the Rental Agreement and / or additional agreements to the Agreement. Up-to-date information on tariffs under the Lease Agreement and / or additional agreements to the Agreement is brought to the attention of the User, including through the Site.

4.2. In order to connect the User to the Service and further the possibility of paying under the Lease Agreement and / or additional agreements to the Agreement, the User links his bank card to the Program (clause 4.3 of these Terms).

With non-cash payment, at the discretion of CITY COMFORT, it is possible to conduct both one transaction for the full cost of the service, and several transactions for separate parts of the cost of the service. In this case, non-cash payment can be made by any of the specified methods before the start of the lease. CITY COMFORT does not guarantee the absence of errors and failures in relation to the provision of the possibility of cashless payment.

4.3. The linked bank card can be specified by the User in the Program settings, while the User specifies the following data:

  • Bankcard number
  • Valid until
  • Security code.

If the bank card details are correct, valid, and the use of this card within the Service is technically possible, the specified bank card acquires the status of Linked and can be used for non-cash payments (clause 4.2 of these Terms).

4.4. When specifying his data in accordance with clause 4.3 of these Terms and further using the Linked Card, the User confirms and guarantees that he indicates reliable and complete information about a valid bank card issued in his name; compliance with the rules of international payment systems and the requirements of the issuing bank that issued the Linked Card, including with regard to the procedure for conducting cashless payments.

4.5. CITY COMFORT reserves the right at any time to require the User to confirm the data specified by him within the Service, including the data of the Linked Card, and to request, in this regard, confirmation of the User's identity by both personal presence at the Service office and the provision of supporting documents (in particular, identity documents), the failure to provide which, at the discretion of CITY COMFORT , may be equated to the provision of false information and entail the consequences provided for in clause 2.10 of these Terms.